|
…a 1-day fast-track
on practical ways to tackle tough talks
and deal with troublesome topics... |
BRISBANE
JUNE 5
TOWNSVILLE June 12 CAIRNS
June 13
MT ISA
July 22
Still places ~ Mates rates for MAY ~ register
NOW
Call 07-4068 7591 or Register
on-line
For other Dates see our
2014 Course Calendar |
|
Still places available for
TACKLING TOUGH TALKS in
BRISBANE
June 5
– a 1-day fast-track of our well-regarded
“Dealing with DIFFICULT DISCUSSIONS”
clinic…
Take the heat out of hard talks
with the help of a unique 7-stage model and set of easy-to-use
conversation tools that can make a real difference to every
challenging situation you face. Course outline
follows,
Register On-line
or
CALL
us on
07-4068 7591
for our special Mates Rates for May. |
… also
coming to the South-East Corner soon …
Positive Performance Conversations – Mooloolaba June 11, Hervey Bay June 10
Leading with Emotional Intelligence
Brisbane June 19-20
Mindful Leadership in Action
Brisbane June 27
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All teams have difficult moments. People ‘cross lines’. Overstep boundaries. Don’t seem to do
what was agreed or they disagree over priorities or approaches.
Confrontation over behaviour or other contentious issues becomes
necessary. It’s how teams deal with these moments that makes the
difference. It’s a real test of their maturity and cohesiveness.
This fast-track clinic derives from
our long-established 2-day Dealing with Difficult Discussions
program. It gives an overview of our unique
7-stage model and shows you
practical, step-by-steps to improve those conversations you find most
contentious, confronting or conflict-filled. You still take-away our full
100-page self-coaching guide loaded with easy-to-use tools and tips to
tackle troublesome topics more confidently.
“I wanted to increase my skill levels in dealing with difficult
discussions both at work and personally and this was a very good, very
informative workshop with some very good and useful tips. Bill presented
the topic very well and kept everyone engaged and focused.
Helen McKenzie Mackay Hospital and Health Service
Contentious conversations create chaos, conflict and distract
from work-focus.
Poorly handled or avoided, they erode work relationships. Trust
deteriorates, misunderstandings multiply, productivity plummets and before
you know it, your team’s turned toxic. Work out what’s really going on
when talks get tense and feelings get fractious. In
a safe environment,
you’ll learn how to:
·
Start
a difficult discussion and raise hard topics more easily
·
Use
a 7-stage model to plan and structure difficult discussions
·
Identify
and correct handling mistakes we make in them
·
Dissect
differences, comparing stories & defuse difficulties
·
Handle
hostility and deal with disruptive emotions
·
Adopt
a less confrontational way to resolve difficult issues
·
Reduce
tension & take the heat out of difficult moments
·
Practice
selected tools to handle difficult discussions better
“The seminar worked for me and was really good for
awareness-raising and interesting to think about what you are like in a
Difficult Discussion and analyse this. Now I understand my own reaction to
verbal attacks a lot better. Great work Bill - and your experience made it
even better!”
Bergita Shannon QUT
Course Features: Take-away a 100-page self-coaching Guide with 20 tools and
lots of tips. Practise our simple
7-stage model and do our
Difficult Discussions Scorecard to set goals and develop a
conversational improvement plan.
[Download Brochure for outline and
registration]
Is this right for you?
This fast-track version of our 2-day Dealing with
Difficult Discussions clinic will benefit leaders or team members who
don’t have time or can’t get away to a 2-day program but still want to get
a good grounding in the basics of handling difficult situations. It
will also benefit those who want a refresher on the general
principles of dealing with difficult discussions – managers, team leaders,
committee members, project leaders, customer relations officers, community
groups, teachers, facilitators, trainers...
“Extremely informative. I wanted to be able to construct and
hold difficult discussions without offending or putting people offside
and this clinic provided me with a high level of self-awareness in
relation to my own behaviours I can apply to both professional and
private life. The methods you use are great. Thanks again, the workshop
was really helpful!
Nicole Spencer, Community Housing organisation
REGISTER NOW
On-Line, by
Email or Fax…
MATES rates for MAY…
Attend with a Friend for Less…
Single $440 (GST
inc)…
2 places $858… 3+ $410 pp
NFP/Schools $396 pp…
(Full fee $495 pp)
·
Prices include
GST… Discount applies from date of registration
·
Payment on
invoice within 14 days and prior to
attendance
·
Venue: Watermark
Hotel, Spring Hill; Other CBD locations advised on registration
·
Inclusions: Lunch,
refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am -
4.30 pm each day
CALL
07-4068 7591…
Register
on-line
or FAX/EMAIL completed
form
Preview tips on difficult discussions, emotional
intelligence and change
in our
FactFiles and e-zine Newsletters
on-line at
thechangeforum.com…
Look forward to working with you on honing your tough-talk
skills
– and please pass this message on to colleagues and other contacts
in your regional networks who might be keen to get better at handling hard
talks more competently and confidently...
Of course, if you don’t want further updates about our
range of professional development offerings, please see the remove-me
option at the bottom of this email. |
Cheers…
Bill Cropper
Director - The Change Forum |
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See our full
Course Directory
for outlines of our current range of leadership & team learning
programs
Call, Email
or Enquire
On-line
All Change Forum programs also
available for delivery In-House. |
Course FEE Includes
• Self-Coaching Toolkit • Lunch &
refreshments
VENUE Central
location
REGISTER
ON-LINE
or Phone, Fax or Email |
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