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“Great structure and content, presented in everyday language (no ‘highfalutin’ psych terminology or theories!) with an easy-to-follow guidebook that’s a valuable reference. I wish I’d attended a program like this when I was much younger” Bill Ohl, Dept of Employment & Training | 
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“A positive, useful experience with a solid guidebook to build upon the skills used. Both days were a good mix of information, group discussion and private thought and I liked the way you broke from the prepared course to deal with issues as they arrived.” Lex McBean, Forest Lake State High School | 
 What People Say...
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Dealing with Difficult Discussions -- What this Program is About... |
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No matter how conversationally competent we are, we all have difficult moments when things just don’t 'go right’ no matter what we try. Often, it’s the conversations we dread most that we handle the most clumsily.
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What's a difficult conversation for you? Giving feedback? Raising sensitive or emotional issues? Asserting yourself positively? Dealing with dysfunctional behaviour at work? Handling a disgruntled customer or colleague? Conducting a performance appraisal?
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We all have to deal with conversations we’d rather avoid. But difficult discussions poorly handled or avoided sap energy, detract from performance, erode work relations and impact stressfully on you. Apart from your own anxiety, work climate becomes tense, trust evaporates, misunderstandings multiply and productivity plummets.
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While there are no set formulas or quick-fixes that work every-time, our 2-day conversational coaching master class on Dealing with Difficult Discussions offers you a thorough, step-by-step process to prepare for, conduct, reflect on and improve those conversations you find the most challenging. It will help you understand what makes some discussions so difficult, what your own tendencies are when the conversational heat goes up and equip you with:
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Useful insights into the deep patterns at play in difficult discussions, how to break the blame cycle and how to handle strong emotions more authentically | |
A robust, step-by-step guide to successfully navigate your way through difficult discussions with less anxiety and more confidence | |
A set of tools to help defuse difficult discussions and convert confrontations into constructive conversations | |
Durable tips and techniques to avoid common mistakes that crop up in difficult discussions | |
8 Download the full program Brochure here for more information and a course outline. PDF Word
8 Read more in our conversation FactFiles, in particular FactFile-8: Difficult Discussions
For a specific focus on handling performance review situations better, take a look at our new 1-day master class - Positive Performance Conversations...
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2011 Schedule of Public Programs |
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Click on the date to Register | |
Click on the town name for a full list of programs currently being offered in the region. | |
Course numbers are limited to optimise outcomes for participants - early registration recommended. | |
Fee discounts offered for early registration, group registrations, NFP and schools. Refer Registration page, program Brochure or contact us for current offers in your region. | |
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Please Note:
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Dates are valid at the time of publication but subject to change. We'll do our best to keep this page up-to-date, but suggest you contact us to confirm dates prior to registration. |
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Venues listed are a guide only and subject to change - to be confirmed on registration. |
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Timing, unless otherwise advised, is 8.30 am to 4.45pm each day. Catering provided. |
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Fees due on registration - Tax Invoice provided and payment to be completed within 14 days if invoice and no less than 10 days prior to the event. Fees are transferable but non-refundable - conditions apply. Please check our full terms and conditions prior to registration. |
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