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“Great
structure and content, presented in everyday language (no ‘highfalutin’
psych terminology or theories!) with an easy-to-follow guidebook that’s a
valuable reference. I wish I’d attended a program like this when I was much
younger”
Bill
Ohl, Dept of Employment & Training |
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“A positive, useful experience with a solid
guidebook to build upon the skills used. Both days were a good mix of
information, group discussion and private thought and I liked the way you
broke from the prepared course to deal with issues as they arrived.”
Lex
McBean, Forest Lake State High School |
What People Say...
feedback
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You might also be
interested to know about...
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Dealing with Difficult Discussions -- What this Program is About...
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No matter how
conversationally competent we are, we all have difficult moments when
things just don’t 'go right’ no matter what we try. Often, it’s the
conversations we dread most that we handle the most clumsily.
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What's a difficult
conversation for you? Giving feedback? Raising sensitive or emotional
issues? Asserting yourself positively? Dealing with dysfunctional
behaviour at work? Handling a disgruntled customer or colleague?
Conducting a performance appraisal?
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We all have to deal with
conversations we’d rather avoid. But difficult discussions poorly
handled or avoided sap energy, detract from performance, erode work
relations and impact stressfully on you. Apart from your own anxiety,
work climate becomes tense, trust evaporates, misunderstandings multiply
and productivity plummets.
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While there are no set
formulas or quick-fixes that work every-time, our 2-day
conversational coaching master class on
Dealing with Difficult
Discussions offers you a thorough,
step-by-step process to prepare for, conduct, reflect on and improve
those conversations you find the most challenging. It will help
you understand what makes some discussions so difficult, what your own
tendencies are when the conversational heat goes up and equip you with: -
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Useful insights into the deep patterns at play in difficult
discussions, how to break the blame cycle and how to
handle strong emotions more authentically |
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A
robust, step-by-step guide to successfully navigate your way
through difficult discussions with less anxiety
and more confidence |
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A set
of tools to help defuse difficult discussions and convert
confrontations into constructive conversations |
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Durable tips and techniques to avoid common mistakes that crop
up in difficult discussions |
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8
Download the
full program
Brochure
here
for more information and a course
outline.
PDF
Word
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2010 Schedule of Public
Programs
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Click on the date
to Register |
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Click on the town
name for a full list of
programs currently being
offered in the region. |
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Course numbers are limited to
optimise outcomes for participants - early registration
recommended. |
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Fee discounts offered for early
registration, group registrations, NFP and schools. Refer
Registration page, program Brochure or
contact us for current
offers in your region.
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Please Note:
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Dates
are valid at the time of publication but subject to change.
We'll do our best to keep this page up-to-date, but suggest you
contact us to confirm dates
prior to registration. |
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Venues
listed are a guide only and subject to change - to be confirmed
on registration. |
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Timing, unless otherwise advised, is 8.30 am to 4.45pm each day.
Catering provided. |
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Fees
due on registration - Tax Invoice provided and payment to be
completed within 14 days if invoice and no less than 10 days
prior to the event. Fees are transferable but non-refundable -
conditions apply. Please check our full
terms and conditions
prior to registration. |
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