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“Great structure and content, presented in everyday language (no ‘highfalutin’ psych terminology or theories!) with an easy-to-follow guidebook that’s a valuable reference. I wish I’d attended a program like this when I was much younger” Bill Ohl, Dept of Employment & Training
1-Day fast-track clinic for busy leaders
“A positive, useful experience with a solid guidebook to build upon the skills used. Both days were a good mix of information, group discussion and private thought and I liked the way you broke from the prepared course to deal with issues as they arrived.” Lex McBean, Forest Lake State High School feedback about this program You might also be interested to know about...
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What are you like in Difficult Discussions?
What this Program covers: This practice-oriented 2-day clinic will show you a measured approach for turning down the heat and defusing difficult moments. It aims to help you deal more confidently with difficult conversations through:
Discover new and different ways to handle a difficult discussion, learn how to approach them with more care, calm and confidence and get new insights into ways to deal with difficult people and tricky conversational moments.
Is this Clinic right for You? Difficult discussions come in all shapes and sizes. What’s a difficult conversation for you? If you said yes to any of the examples at the top of this page – then this could be a ‘must-do’ clinic for you! Dealing with Difficult Discussions will benefit anyone who wants to increase their conversational mastery and learn specific tools and techniques for handling different kinds of difficult discussions more confidently and constructively – whether at work, home or in the broader community: managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers
*Note: A 1-day fast-track version of this clinic "Tackling Tough Talks" is occasionally offered in selected regions and in-house on request. This full 2-day program is recommended unless budget or time available is an issue as it allows more complete coverage of the topic and a good deal more practise time for trying out the tools.
8 For a specific focus on performance review situations, see our tailored master class - Positive Performance Conversations... 8 Download Dealing with Difficult Discussions program Brochure PDF or Course Directory outline
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See our current Schedule of Public Programs for dates and locations of upcoming clinics near
you.
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Register On-Line
8 Read more in our conversation FactFiles, in particular FactFile-8: Difficult Discussions
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