About Positive Performance
Conversations:
Dealing with poor performance, as most leaders
will tell you, is one of the most commonly avoided and widely feared
species of difficult discussions. It’s not identifying performance issues
that’s the obstacle. It’s raising defensiveness - giving difficult
feedback to people where their reaction is emotionally volatile, and the
conversational course you chart, unpredictable.
Conventional performance conversations centre
on ‘constructive criticism’ but criticism is still criticism. Positive
Performance Conversations works on a simple principle: focus on future
positive performance rather than past negatives. Focusing less on what's
wrong and more on what’s expected is far less likely to trigger
defensiveness. It creates a very different emotional climate where people
are far more likely to hear what you have to say.
This program and its supporting Guidebook
cover specific steps and conversational tools that will make tough
performance conversations easier and the feedback you have to give more
‘sayable’ and ‘hearable’.
Attending a Positive
Performance Conversations coaching clinic:
This 1-day practical program is a special
extension to our popular
Dealing with Difficult
Discussions clinic. It shows you a stepped approach and a
number of carefully-crafted conversational formulas to help you feel more
comfortable and competent in delivering difficult feedback and dealing
with low performers.
If you choose to buy the Guide first
then come along later to the coaching clinic, a discounted workshop fee
will apply.
And in the meantime... Download a copy of our
CC E-NEWS e-zine Issue #13 for some background
articles, tips and a few techniques to try out.
