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...Hobart ...Launceston ...& In-House on request
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Difficult Conversations – managing the unavoidable No matter how conversationally competent we are, we all have times when things just don’t go ‘right’ – no matter what efforts we make or conversational strategies we try. How do you shape up in managing those difficult conversational moments? Do you resort to blame, accusation, domination – or retreat into silence and hope it will all slide past? Challenging, confronting or contentious conversations cause so much conflict and stress in workplaces. They're something we could all learn to handle better. Poorly handled or avoided, they detract from performance and erode work relationships. Trust evaporates, misunderstandings multiply and productivity plummets. You can do something constructive about handling confrontation better, overcoming anxiety and managing your own responses to challenging situations more effectively... The Change Forum offers a 2-day conversational coaching clinic: ‘Dealing with Difficult Discussions’ that equips you with a set of easy-to-use tools and a process to follow to navigate your way through difficult conversational situations and help you convert destructive confrontations into more constructive conversations. For insights into the concepts and tools covered by the program, download our Difficult Conversations FactFile – or read on for more about the coaching clinics coming up soon in your region... REMINDER: EI & Difficult Conversations ~ Coaching Clinics for leaders & teams Discount places still available… Register Now Dealing with Difficult Discussions HOBART May 19-20… LAUNCESTON July 15-16… A 2-day conversation skills clinic for everyone Do you want to build the confidence to have more courageous conversations at work and tackle those difficult discussions we all avoid? ‘Dealing with Difficult Discussions’ is a 2-day conversational coaching clinic for anyone who wants to handle difficult conversations more confidently and constructively – managers, team leaders, committee members, facilitators, trainers, customer liaison officers. It equips you with a robust set of tools to navigate your way through those troublesome moments and shows you a more methodical, controlled and step-by-step approach to take the heat out of those close conversational encounters and get more constructive outcomes from them. Practise in a safe, supportive environment as you explore:
What do people say about this highly regarded clinic?
“Fabulous learning experience!
Anyone who has to deal with difficult discussions should
do this course.”
Georgina McGrath, Qld Health “Easy to follow and useful. It really has informed my conversations since the course.” Cathie Peut, Centrelink “Well worth the time and very good value. The training was of a very high standard" Ken Day, Dept of Local Government & Planning Personal Mastery: Leading with Emotional Intelligence LAUNCESTON June 22-23… HOBART Sept 24-25… A 2-day practise-intensive coaching clinic for leaders at all levels EI is a critical competency for all capable leaders. Your success has a lot more than you may think to do with your own levels of personal mastery and emotional intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. This practical 2-day clinic aims to help you:
What do people say about this highly beneficial, popular clinic? “A great learning experience - useful, enjoyable, informative and quite relevant to my life both work and personal... well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Qld “The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health “Excellent workshop and a guide that’s easy to follow with great topics and useful exercises. It’s given me a new mindset and I’ve put many techniques into practice with great results." Alice Crompton, Southern Qld Institute of TAFE EI at Work: Working with Emotional Intelligence LAUNCESTON April 20… HOBART June 1… An interactive 1-day seminar for non-supervisory STAFF We believe EI is just as important for staff as it is for leaders. EI is the basis for building great teamwork and positive, productive workplaces; reducing dysfunctional behaviour and the negative emotional chain-reactions that turn work climates toxic. This 1-day down-to-earth seminar shows staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work – a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team! After attending, your staff should:
What do staff say about this stimulating, informative and interactive seminar? “EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health “A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld “I can’t recall the last time I was in a workshop where I actually felt comfortable. Great job Coach!” Leita Hart, DETA “Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS If you want to create constructive emotional climates and connect with the people you lead in ways that energise and inspire – you’ll want to come along to one of these great leadership learning opportunities yourself – or send your key managers or emerging leaders… Got interested colleagues and friends? Greatly appreciated if you can please forward this course notice on to staff, colleagues and friends who may want help with how to handle difficult discussions more constructively or build more connective team cultures. And if you would also pass it around your wider management, HR or government networks, we’d also be most grateful. Thank you for your time. And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know. (Unsubscribe link below) Hope to see you some time in 2009! Cheers…
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• Dealing with Difficult Discussions: How to convert destructive confrontation into constructive conversations... HOBART -- May 19-20 LAUNCESTON -- July 15-16 • Leading with EI: 2-day Emotional Intelligence and Personal Mastery clinic for leaders at all levels... LAUNCESTON -- June 22-23 HOBART -- Sept 24-25 • EI at Work: 1-day seminar on working with emotional intelligence for STAFF only... HOBART -- June 24 LAUNCESTON -- July 17 FEE DISCOUNTS... ...extended for all Events: 2-Day / 1-Day (All GST Inc) • $594 / $429 single • $1650 / $1188 group of 3 • $528 / $363 Schools / NFP FEE Includes • 100+ page Self-Coaching Toolkit supports ongoing learning back-at-work • Course participation • Lunch & refreshments • Certificate of Completion • Aims & Content • Registration form REGISTER ON-LINE @ …by PHONE... FAX HO: 07-4068 7591 TEL: 0429-687 591 FAX: 07-4068 7555 …or EMAIL VENUE Confirmed on Registration PAYMENT Due on Invoice 10+ days prior to event DID you know? We run leadership, teambuilding, EI and culture change programs in-house. Call to discuss your needs or get a quote… TEL: 07-40687591 OTHER Courses coming to TAS... Click title for Brochure • Learning to Lead: Laying solid relational foundations for your emerging leaders HOBART -- Sept 30-Oct 1 • Compassionate Leadership: Advanced EI clinic for more resonant and connective leadership. HOBART -- Aug 3-4 LAUNCESTON -- Aug 5-6 MORE Information... on our leadership, teambuilding and change support services: Quick Clix... • Looking for personal leader-ship coaching? Download our Coaching Prospectus for insights to our approach... • Need a helping hand with change? Download our Change Services Profile for insights on ways we help... • Our periodical E-Newsletters feature articles & tips on topical leadership issues... • Our free FactFiles offer a sample of the information in our clinic self-coaching guides…
About your
Presenters ““Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation “I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare Leigh Bennett is an associate presenter for The Change Forum. He's principal of Enterprise Innovations, a management consultancy providing various business innovation, project management, leadership learning and economic development services ranging from tourism projects to strategic, corporate and business planning, coaching, mentoring and leadership capacity building. With a background in local government leadership, education and HR, Leigh has worked extensively with all layers of government, many corporations and small business and brings a similar relaxed presentation style to Bill to his delivery of Change Forum programs.
“I felt comfortable,
supported and stimulated. I look forward to doing another course with
you – thank you Leigh.”
Lyn Maher, Qld Health |
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