Emotional Intelligence, Mindfulness & Resilience

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1-day Clinic for Leaders, Supervisors, Peer Supporters... Building resilience is one of your main trauma-resistance and recovery strategies. It's essential for healthy lives and workplaces and it acts as a stress buffer and preventative. The usual way we handle trauma is to wait until it hits then step-in and deal with it after. Resilience-Based Trauma Training turns the tables on this by providing you with precautionary trauma-handling and resistance self-help strategies to strengthen resistance and build resilience ahead of time. Understand the basic brain biology behind trauma; manage and monitor trauma signals and reactions; how to return to your Resilience Zone if trauma unbalances you, Use self-helps to resist trauma and restore resilience. For managers, it also strengthens your ability to carry out your role as emotional care-taker and trauma-support.

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2-day Clinic for Leaders... What sets successful leaders apart from the rest is their personal mastery and level of emotional intelligence.   More leaders now connect successful outcomes with their ability to tune into themselves and be more mindful of the impact their feelings and behaviour have on the people around them. EI is at the heart of great teamwork and good work relationships. It’s one of the big differentials between effective and ineffective teams. This 2-day clinic offers useful insights into how to apply 7 EI practices to boost your leadership performance, create more connective and constructive team relationships and bring out the best in others. EI is no longer an optional extra – it’s a critical competency for capable leaders.

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1-day Fast-Track Clinic for Leaders... More leaders now connect successful outcomes with their ability to tune into themselves and be more mindful of the impact their feelings have on the culture, performance and emotions of the people they lead. This 1-day clinic - adapted from our more in-depth 2-day personal mastery program - offers busy leaders a fast-track to EI leadership essentials, pacing you through selected tools and practices to cultivate connectivity and more constructive team relationships.  It overviews the 7 Practices of Emotionally Intelligent Leaders and some selected tools you can use to energise your leadership and make EI work for you!

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1 or 2-day Clinic for Leaders... The sheer number of leaders suffering stress and burn-out has doubled during the last decade. There’s been a steep upturn in toxic workplace behaviour, titanic change and creeping complexity. If you’re a leader, you’re more likely now to be lost in a maze of confusion, distraction, ambiguity, conflicting priorities, uncertainty, unrelenting pressure, stress and data-driven overload. Many leaders are now seeking ways to put in a peak performance without sacrificing their sanity and well-being. Recent neuroscience discoveries vividly show how mindfulness training can reshape neuronal pathways, exert a beneficial and healthy influence on brain function, and help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty. Mindful Leadership in Action show leaders how to use and practise 5 Mental Markers and simple focused-attention tools to increase mindfulness and decrease stress -- without necessarily engaging in extended meditation ptractices.

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1-day Seminar for STAFF... Emotional Intelligence has a lot to do with raising levels of achievement, motivation, goal-focus, optimism, joy, purpose and performance, and creating positive, productive work climates. This 1-day companion to our popular Leading with EI program is for the people leaders depend on most – your staff! It looks at key areas of worklife from an EI perspective – like working in teams, dealing with customers, handling change, relationships, respect and attitudes to work .

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New 1-day Seminar for STAFF... We like to think work is a place of uninterrupted concentration, when it’s actually more a case of continuous partial distraction. In busy jobs when we feel pressured or plain overloaded with daily heavy-duty demands, we rarely stop to be present; to attend to what’s going on right in front of us; to focus our full attention on the job, or the person at hand. The costs of mindlessness at work are colossal but go un-catalogued: mistakes, stress, loss of concentration, re-work, accidents. Mindfulness at Work is a 1-day clinic for STAFF to explore ways we can train our brains to be able to focus on what matters most at work – a conversation, a task, a priority or a pressure. Mindfulness can help us be present, prevent mind-wandering and most of all become more fulfilled, healthy and productive.

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1 or 2-day Clinic for Leaders... Most leaders are still conditioned to put business before benevolence - to lead with their heads, not their hearts. Compassionate, connective leaders inspire, energise and motivate.  The Compassionate Leader: “Making space for compassion in leadership, life and work” is an advanced emotional intelligence program that introduces deep self-reflection and self-awareness techniques to help you to mindfully cultivate empathy, compassion and connectivity in your leadership life and resonate with others around you.  They’re critical emotional and intellectual faculties for creating vibrant and expansive teams and may be the most telling factor in relieving leadership stress, maintaining emotional balance, building resilience and combating the effects of toxic emotions and volatility in yourself and others.

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1-day for Teaching staff... Nowhere is the notion of emotional intelligence (EI) more crucial than in schools. Most teachers would agree that students learn best when they feel good about themselves, feel good about being in the classroom and feel they get along well with others.  While there's much to be said for the good old 3 R’s, the 3 A’s - Anger, Anxiety and Apathy - need fixing first before people can learn. This 1-day clinic explores the links between EI and learning and equips you with knowledge, tools and learning strategies to apply EI in the classroom context .

Building Emotionally Intelligent Teams

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2-days (or 1-day Fast-Track) for Teams & Leaders... While individuals need EI to manage their own feelings and behaviours, navigate relationships and deal with personal challenges, there’s growing recognition that teams as entire entities need SETI to connect well with each other, handle inevitable conflicts that arise, persevere in the face of setbacks, harness the energy to take concerted action and create more positive emotional states like resilience, respect and empathy that contribute dramatically to superior team performance..  This 2 or 1-day work-out for both team leaders and members, takes you through a series of team actions based on 10 SETI Dimensions that can build positive emotional states like resilience, tolerance and respect; create more cohesion and connectivity in your team; temper the impact of toxic emotions on team climate;  and reinforce relationship builders like resonance and rapport.

Conversational Mastery

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2-day Clinic for Leaders... Leadership is really a string of conversations and the calibre of conversations people engage in is a critical factor in creating vibrant and effective-functioning teams. In fact, conversations are really a core business activity! They ultimately determine the performance culture of your workplace. They’re the medium through which we build better team and work relationships, create rapport, connect with others, inspire, influence, energise, make decisions and move people to action.  Leading through Conversations is an update to our foundation Conversational Coaching Clinic that, over 2-days, explores 7 key Principles  for more powerful, penetrating and constructive conversations and provide positive foundations to move from destructive debate and adversarialism towards more skillful discussion and dialogue.

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1-day clinic for everyone... We all want to have a say in conversations, but not all of us plunge fearlessly into them. For a good many, conversations can be a pretty scary, anxiety-provoking proposition. Whether it’s shyness, self-doubt, fearing you’ll say the wrong thing and make a fool of yourself, or feeling a bit awkward or out of your depth at times, many people zip their lips and say as little as possible. Building Conversational Confidence is about overcoming conversational reluctance; lessening your anxiety; saying what you have to say; and putting your views forward in ways that will be heard. It’s also about being able to stay engaged in, and follow, a conversation; listen to hear what others have to say, and connecting with them. For some, it might also be about making it safe for others to speak up, and learning how to include them better in your team talk’!

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2-day Clinic for Leaders... Having challenging, confronting or contentious conversations is something every leader has to handle. Difficult discussions cause so much conflict and stress in workplaces, it's a wonder we don't work on getting better at them? Poorly handled or avoided, they detract from performance and erode work relationships. Trust evaporates, misunderstandings multiply and productivity plummets. This 2-day conversational coaching clinic equips you with a robust set of tools to navigate your way through those troublesome moments. Practise a more methodical, controlled and step-by-step approach to take the heat out of those close conversational encounters and get more constructive outcomes from them.

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1-day fast-track Clinic for everyone... 1-day fast-track version of our Dealing with Difficult Discussions clinic.  Overview our unique 7-stage model for tackling tough talks and practise a selection of robust tools to help you navigate your way through those troublesome moments. We’ll unpack what actually goes on when talk becomes tense and walk through key steps for taking a more methodical, balanced approach to converting destructive discussion into constructive confrontation.

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1-day Clinic for Leaders... Dealing with poor performance, as most leaders will tell you, is one of the most commonly avoided and widely feared species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness - giving difficult feedback to people where their reaction is emotionally volatile, and the conversational course you chart, unpredictable. A special extension to our Difficult Discussions clinic, this 1-day practice-based program provides a step-by-step approach and carefully-crafted conversational formulas to help you feel more comfortable and competent to deliver difficult feedback and deal with low performers.

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1-day Clinic for Teams & Leaders... The way teams talk together is a telling indicator of morale, culture, climate, performance and team cohesion. It’s a key element in the effective functioning of any team. Better conversation means better teamwork. Yet many of us work together for years and never take the time to reflect on how we come across or talk to each other. This 1-day fast-track clinic is condensed from our 2-day Leading through Conversations program, introducing 7 principles for more constructive conversations and set of foundation tools to help you replace dysfunctional debate with the art of more skillful discussion. Whether you’re a team leader or team worker, you explore how to apply a range of easy-to-learn discussion tools you can deploy in all sorts of settings in a supportive, safe and fun practice environment.

Building Better Teams

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2-day public and In-House event.. Most workplaces say they work in teams, fewer know how to make teams work well. Getting teams to work in well together is a major mission for leaders, no matter what level they’re at. This 2-day toolkit clinic explores the art of working better together in teams. Whether you’re fine-tuning an existing team or starting one from scratch, it covers key design dimensions and tools to form teams, facilitate them to work collaboratively, get commitment to common goals, create cohesion and rethink how your team works together'.  Use our 7 dimensional model to analyse how your team works now and work through key steps, issues and choices critical to forming, renovating and sustaining successful teams.

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1-day public and In-House event.. 'Working as One-Team' has become an article of faith in most workplaces but it takes more than faith to get it happening. We know what chaos it causes if teams can’t find a way to row in the same direction together. The silo-mentality that commonly influences the way work is organised creates boundaries and barriers between service units, functions and teams that often result in dysfunction, performance difficulties and poor team culture. Work-as-1-Team is about bridging barriers between teams and unblocking attitudes like isolationism, job-protectionism, competition, blame and self-focus - through applying 5 Work-as-One-Team Practices to strengthen cross-boundary co-operation, learn how to share visions, decisions, workloads and accountability for results and developing new operating principles and behaviours to support working-as-one-team.

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Tailored In-House Clinics & a 2-day public special event.. Building better teams is the major mission of most leaders.  Working Better Together can cover many different things and our in-house clinics cover a variety of themes and topics tailored to particular organisation contexts. This 2-day public program: Working Better Together: Building Team Culture explores ways leaders can use the 5 foundations of effective teams to address various team issues, concerns and difficulties that inevitably arise, with loads of practical team-building tips and tools and a comprehensive resource-kit leaders can use to help improve team culture and performance.

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Tailored In-House Clinics & a 2-day public special event.. Building better teams is the major mission of most leaders.  Working Better Together can cover many different things and our in-house clinics cover a variety of themes and topics tailored to particular organisation contexts. This 2-day public program: Working Better Together: Building Team Culture explores ways leaders can use the 5 foundations of effective teams to address various team issues, concerns and difficulties that inevitably arise, with loads of practical team-building tips and tools and a comprehensive resource-kit leaders can use to help improve team culture and performance.

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1-day Clinic for everyone... Most teams name ‘respect’ among their top 10 values and lack of it as one of their main bugbears. Lack of respect spells havoc at work. It fuels resentments and even resignations, poisons our experience of work, robs us of vitality and feelings of self-worth, kills-off trust, ruins relationships and corrodes productivity. Along with trust, respect is one of the twin currencies of leadership. It’s critical for constructive relationships, great teamwork and inspirational leadership. Our 1-day Respect clinic explores the nature of dis-respect and what you can do to build more positive, respectful workplace climates.

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1-day Clinic for everyone... The cost of toxic emotions at work is often invisible but they’re like toxic time bombs. Not only do they foster resentments, resignations and absenteeism, toxic emotions poison our sense of purpose, rob us of resilience and disrupt our focus and flow at work. They leave us stressed, emotionally exhausted or plain frustrated, and they pose a serious health threat - just as if they were real, physical bio-hazards. Even if some level of toxicity is an unavoidable fact of workplace life, those who want to stay healthy need to learn how to handle it better – and contain outbreaks in the first place. And this seminar will show you how… Handling Toxic Emotions at Work is a 1-day interactive seminar on stress-survival skills in hazardous work cultures. It's an extension to our 2-day Dealing with Difficult Discussions clinic (though that is not a pre-requisite).

Culture & Change

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2-day Clinic for Leaders... The underlying key role of a leader is to produce change.  No matter what specific field or job title, managers everywhere need to be more change-adept – in short, to be capable change leaders. Learning to Lead Change is a down-to-earth, nuts-and-bolts program for current and emerging leaders that equips you with tools to lead others through change with more poise and confidence and help make those changes work better – whether big or small.  Offered publicly as as a  2-day event, the program gives you a good grounding in practical concepts and frameworks to effectively initiate, design, plan, lead and monitor change and the critical practice areas and steps you need to know about.

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2-day Clinic for Leaders... “We need to change the culture” is a much-repeated mantra in many management meetings, yet culture is notoriously difficult to change. While there are no magic bullets or quick-fixes, if you can understand a culture, and learn some lessons about what seems to work and what doesn’t, then you have a chance of changing it for the better. And that’s what Leading Culture Change is all about.  Complementing our Learning to Lead Change program, this 2-day practical forum will equip you with tools and strategies to handle a culture change effort better – whether you’re leading a team, a division or a whole organisation.

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1-day Clinic for Leaders... The first step in any well-run change program is preparing people for it.  This 1-day clinic shows leaders how to help people come to terms with change, to engage with it more constructively and increase levels of 'change-ability' within teams.

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1-day Clinic for Leaders... One of the biggest worries for most change leaders is “What do we do with the resistors?” Sometimes, this almost eclipses their ability to focus constructively on the change itself. The purpose of this 1-day clinic for change leaders is to help people understand the anatomy of resistance and explore some proactive strategies for managing it..

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2-day Clinic for School Leaders... In Schools that Learn, Peter Senge says that while all schools are in the business of learning, few are really learning-centred. With growing support for schools to adopt the processes, principles and leadership practices of learning organisations, this 'must-do' 2-day forum will benefit school practitioners with practical insights into ways to apply the tools and practices of Senge's 5 Learning Disciplines at individual and classroom levels as well as the broader school-management context.

Leadership, Facilitation & Coaching

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2 or 3-day Clinic for Emerging Leaders... Good leaders aren’t born knowing how to lead – they learn how. Clever organisations realise that looking after their emerging leaders is an essential investment in the future.  Learning to Lead: Laying Foundations for Leadership is a 2-day coaching clinic that aims to give new and emerging leaders practical understanding of the new roles contemporary leaders play , how to apply Senge’s 5 Learning Disciplines to build and sustain dynamic and productive team cultures and a series of fundamental problem-solving, team-building, facilitation and communication tools for successful learning leadership.

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2-day Clinic for everyone... Facilitation is fundamental to effective group functioning.  Group working can be really effective but the truth is many teams tend to flounder if left entirely to their own devices. All groups work better together when they have a facilitator with the right tools and techniques to guide them.  Fundamental Facilitation: Getting great results through good group process will help you master most of the aspects that really matter for good group facilitation.  This 2-day practise-intensive clinic is packed with up-to-date facilitation models, tools and techniques you can apply in a wide range of different group-working situations.

Advanced

Facilitation

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1-day Clinic for experienced Facilitators... Good facilitators are always looking for ways to get even better at what they do. This advanced facilitation skills extension clinic can help people who’ve already mastered the basics, lift their facilitation to a new level.
It aims to help people add to their repertoire of tools and hone their existing skills in facilitating groups – whether it’s handling more complex group situations, or applying more sophisticated or complex tools.

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2-day Clinic for Leaders... Coaching is a much more effective and emotionally intelligent style for leaders who want to build the capacity of others and boost bottom-line business results. This 2-day practice-intensive clinic shows how to take a coaching approach to performance improvement, with easy-to-apply tools that will give you the know-how and confidence to make this critical leadership transition.

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Series of 3-hr Fast-Track Topics for Leaders... Time is tight for many leaders these days and money to keep on developing yourself as a leader is even tighter. The Loose Change Leadership Sessions distil some of the most powerful tools, essential lessons and practical tips from our full-length leadership, coaching and culture change clinics into lively, thought-provoking 3-hr fast-track sessions, with a reduced price-tag to match that’s so affordable it’s almost loose change.   There's 6 are insightful, interactive and entertaining Sessions to choose from:

•  Handling Hijacks - dealing with disruptive emotions
•  Cultivating Connectivity – being a more connective leader
•  Restoring Respect - building more respectful workplaces
•  Recreating Culture – strategies for leading culture change
•  Tackling Tough Talks – raising difficult issues confidently
•  Confronting Change - preparing people for change