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Positive Performance Conversations -- What this Program is About...

Dealing with poor performance, as most leaders will tell you, is one of the most commonly avoided and widely feared species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness - giving difficult feedback to people where their reaction is emotionally volatile, and the conversational course you chart, unpredictable.

Defensiveness is an unnerving side-effect of difficult discussions. Conventional performance conversations centre on ‘constructive criticism’ but criticism is criticism. The person on the other end won’t see it as constructive no matter how much we tell them it is.

Bypassing performance deficiencies and defensive reactions by describing the negative behaviour in positive terms, allows people to respond more positively and focus on the solution-finding and commitment conversation - the goal of giving critical feedback in the first place. Conversations with low performers will probably never be painless, but a few easy adjustments like this can make them less painful and more profitable to all parties.

A special extension to our Dealing with Difficult Discussions clinic, this practical 1-day program shows you a step-by-step approach and a number of carefully-crafted conversational formulas to help you feel more comfortable and competent to deliver difficult feedback and deal with low performers. You will learn about:

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SPECIFIC steps to make tough performance conversations easier

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Using non-judgmental, neutral language without diluting a difficult message

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Delivering difficult feedback that is more ‘sayable’ and ‘hearable’

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Constructing performance conversations in more positive ways

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Turning performance conversations into mutual problem-solving sessions

 

8 Download the program Brochure here for more information and a course outline.   PDF

 

8 SPECIAL OFFER: Pre-purchase the self-coaching Guidebook for this program and receive a rebate on your course fee when you attend a coaching clinic later.   Introductory Offer: 10% Discount for First 50 book orders  Order Here

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2013 Schedule of Public Programs

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Click on the date to Register

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Click on the town name for a full list of programs currently being offered in the region.

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Course numbers are limited to optimise outcomes for participants - early registration recommended.

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Fee discounts offered for early registration, group registrations, NFP and schools.  Refer Registration page, program Brochure or contact us for current offers in your region.

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Location

2013 Dates Venue

Brisbane

Nov 16

Holiday Inn Brisbane

Toowoomba

 

 

Rockhampton

Oct 22

CentrePoint Motor Inn Rockhampton

Mackay

   
Townsville Nov 21

Shoredrive Motel, The Strand

Cairns Nov 28

Rydges Tradewinds, Esplanade

Other Locations

Expressions of Interest and In-House enquiries welcome

Please Note:

 

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Dates are valid at the time of publication but subject to change.  We'll do our best to keep this page up-to-date, but suggest you contact us to confirm dates prior to registration.

 

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Venues listed are a guide only and subject to change - to be confirmed on registration.

 

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Timing, unless otherwise advised, is 8.30 am to 4.45pm each day. Catering provided.

 

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Fees due on registration - Tax Invoice provided and payment to be completed within 14 days if invoice and prior to attendance. Fees are transferable up to 14 days prior but non-refundable - conditions apply.  Please check our full terms and conditions prior to registration.

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