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Positive Performance Conversations

…tackle tough talks & make poor performance conversations

that little bit easier...

ROCKHAMPTON Oct 21, TOWNSVILLE Oct 8, MACKAY Nov 11,

BRISBANE Oct 30, TOOWOOMBA Oct 31, HERVEY BAY Nov 5

…also in-house on request...

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“A quality, ‘value for money’ day - well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College, Cairns

What’s this about? Tackling poor performance, as most leaders will tell you, is one of the most commonly avoided and widely feared species of difficult discussion. Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to handle the real conversational side.

Positive performance conversations work on a simple principle: focus on future positive performance rather than past negatives. This 1-day conversations master class takes you on a step-by-step tour of carefully-crafted footings, frameworks and formulas to help you deal with difficult performers more competently and comfortably and make hard performance conversations easier.

Stick to the positive side of negative performance conversations and turn them into  mutual problem-solving and coaching sessions. You’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson, Darling Downs Health Service

Course Features:  Take-away one of our much applauded 100 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your own personal game-plan to deal with difficult performance conversations more positively.

REGISTER NOW On-Line, by Email or Fax 

Special Offer FINAL Places FNQ - Register by SEPT 30…!!

General:  Single $440   2-places $850  3-places  $1210

NFP/Schools:  All places $396 

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Seagulls Resort Townsville, Other CBD Venues advised on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

Register on-line or use the form included in the course Brochure

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

For some background articles and tips on handling performance conversations, see our Conversational Coaching e-zine CC E-News Issue-13 read on-line or download and share with colleagues and friends…

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

Cheers…

Bill Cropper

Director - The Change Forum

Bill Cropper - Director

Mob: 

Tel:   

Fax:   

Email:

Web: 

+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

billc@thechangeforum.com

www.thechangeforum.com

Call, Email or Enquire On-line

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

or Phone, Fax or Email

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