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A
1-day clinic full of valuable discussion tools and planning tips to
help you deal with difficult performance conversations more confidently TOWNSVILLE October 17 ROCKHAMPTON Oct 30 ~ CAIRNS Nov 21 “A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice... and an abundance of resources to use before, during and after which are greatly appreciated .” Alison F. St Mary’s Catholic College Cairns Also… MINDFUL Leadership in Action CAIRNS Oct 14 ~ TOWNSVILLE Oct 16 |
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Perils of performance conversations.
Let’s face it - lots of us aren’t all that crash-hot when it comes to
conducting conversations with difficult performers. We say things that disable
the discussion and raise defensiveness even more. We monopolise the
conversation and turn what should be a two-way talk into one-way traffic. We
get staff off-side by putting things in negative ways rather than focus on
the positive performance we want to encourage. Positive Performance Conversations works
on a simple principle: focus on the positives you want to see, not the
negatives you don’t. As a leader, it’s up to you to set the right tone,
apply the right kind of pressure and still stay connected and make it safe
for staff to engage in the process, if you want to get results and resolve
issues. If they feel blamed, ticked-off or troubled by how the conversation’s
going, people quickly disengage and either retreat or retaliate. Join
us to learn tools, tips & techniques that can help you tackle tricky
performance talks with more poise and emotional balance Also in TOWNSVILLE October 16 ~ MINDFUL Leadership in Action -- outline here ~ a '1-day brain-training' clinic on attention, focus and presence... how mindfulness can transform the way you think and the way you lead Attend 1 clinic or Attend
both… FNQ Spring Special applies Positive Performance Conversations provides
crucial scaffolding for you to plan, prepare and carry-through talks with
reluctant performers. Our 5 Footings and Frameworks Model helps you to
focus less on what's wrong and more on what’s expected; to create a different
emotional climate that enables you to give difficult feedback in constructive
ways, and keep defensiveness at bay so they hear what you have to say and
heed your help. Dealing with poor
performance is one of the most commonly avoided species of difficult
discussions. This 1-day coaching clinic gives
you a step-by-step tour of carefully-crafted formulas to help deal with
difficult performers more competently and comfortably and make hard
performance conversations a little bit easier. In this practical clinic you’ll
learn how to: ·
Tackle
tough performance conversations in more positive ways ·
Structure –
your conversation better with our 5 Footings and Frameworks model ·
Start conversations on a
firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ –
be more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Anticipate –
objections, excuses, justifications and downplays ·
Level – say what
performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions What you’ll gain from
attending: Take-away one of our much applauded 110 page self-coaching
guides with lots of useful tips and 25 tools to manage difficult performance
conversations better. Complete a Positive Performance Conversations
Scorecard to see how you handle difficult ones and develop your
personal game-plan to deal with difficult performance conversations more
positively. “I wanted more
positive outcomes and after attending this training on tools to conduct
difficult performance conversations with staff, I feel better prepared. Very
well presented, very informative and well-structured, focusing on critical
frameworks to apply for better results.” Alex Burt, Mackay
Regional Council Is
this right for you? This clinic is for leaders at any level
who want to improve the way they handle performance conversations. It’s
particularly relevant for those who get anxious, irritated or defensive
confronting poor performers or those who want to take a more constructive,
solutions-focused approach. While the focus is mainly on difficult
performers, many principles and tools in Positive Performance
Conversations can also be used to coach, support and encourage good
performers too. “Along
with the Dealing with Difficult Discussions course which I did earlier,
this was one of the most useful courses I’ve ever attended. I learnt a
lot I could readily apply and tools that of real practical assistance in an
area I’ve previously struggled with. Having the self-coaching guide is
fantastic – it is something I know I will go back to in order to consolidate
and build on concepts I now have an idea about.” Vanessa
Richardson – Queensland Health
REGISTER
NOW On-Line, by Email or Fax… SPECIAL 1-RATE FOR ALL for OCTOBER 17 –
$396 (GST Inc) SPRING RATES all Other Clinics… Attend
with a Friend for Less… General (GST inc):
Single $440… 2 places $825… 3 or more $396 pp NFP/Schools: Single $396… 2
places $770… 3 or more $363 pp Register first, pay on invoice (Standard
Fee $495 pp. Spring Rates apply to Oct 17) ·
Prices include GST… Payment on invoice 7+ days prior to
attendance ·
Payment on invoice within 14 days and prior to attendance ·
Venue: ReefHQ Townsville; Rydges Tradewinds Hotel Cairns; Centrepoint
Rockhampton ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591… Register
on-line or FAX/EMAIL
completed form For
some background articles and tips on handling performance conversations,
see our on-line Topix or
download Conversational Coaching e-zine CC E-News Issue-13...
Feel free to share with colleagues and friends… Can
we do this clinic IN-HOUSE? Yes… All Change Forum
programs can be delivered in-house in standard format or customised to your
needs. So if dates don’t suit or you’d like to incorporate one of our
many clinics into your teambuilding or leadership development initiatives,
why not contact us direct or through our on-line enquiry form to discuss ways
we can help. Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this message to other contacts you have in
your region or networks who are interested in making conversations with
difficult performers a little less tortuous for them and a little bit easier
for themselves. Of course, if you don’t want further updates about our range
of professional development offerings, please see the remove-me
option at the bottom of this email. |
Cheers… Bill Cropper Director
- The Change Forum |
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See our full
Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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