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……taking
a positive, solutions-focused approach to
handling difficult performance talks Winning Formulas – Watch What You Say… |
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Positive Performance Conversations equips
you with effective verbal formulas and frameworks to
more carefully craft your approach and help you over the potential hurdles
that can loom-up during any tricky performance conversation. Whether you’re dealing with a diligent or difficult performer, as a
leader, it’s up to you to set the right tone, say the right kind of things in
the right way, and make it safe for staff to engage in the process, if you
want to get results and make performance conversations a more worthwhile,
productive-rather-than-pointless pursuit for both of you... [Read full Article]
“I
learnt a lot in ‘Positive Performance Conversations’ that I can readily
apply… tools of real practical assistance in an area I’ve previously
struggled with…and the self-coaching guide is fantastic. It’s one of the most
useful courses I’ve ever attended.” Vanessa R. Queensland
Health |
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Positive Performance Conversations works
on a simple principle: focus on the positives you want to see, not the
negatives you don’t. Our 5 Footings and Frameworks Model helps you
to focus less on what's wrong and more on what’s expected; to create a
different emotional climate that enables you to give difficult feedback in
constructive ways, and keep defensiveness at bay so they hear what you have
to say and heed your help. Cover crucial scaffolding to help you plan and prepare.
Take a tour of carefully-crafted formulas to conduct talks with reluctant
performers more competently and learn how to: ·
Structure your
conversation better with our 5 Footings and Frameworks model ·
Start conversations
on a firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ –
be more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Level –
say what performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions “Thought provoking
and practical. This program demonstrated real steps that lead towards
building performance. Good visual examples, clear explanations, and
tool-practice activities all helped my learning. Thank you Bill, for
delivering a tangible and engaging program that was timely, relevant and
extremely practical.” Trish K, USQ Review
Course Outline or Brochure Download
FactFile-35
to read and share |
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REGISTER
NOW On-Line or by Email or Fax… SPRING into SUMMER
2015 (All fees include GST) Standard 1-Day Course Fee (GST inc):
$528… NFP/Schools $451 Subscriber Discount:* General (GST inc): $473 single… 2
clinics or 2 places $880… NFP/Schools:
$418 per person Standard 2-Day Course Fee (GST inc):
$825… NFP/Schools $695 Subscriber Discount:* General (GST inc): $792 single… 2
clinics or 2 places $1496…
NFP/Schools: $660 per person Register first, pay
on invoice… ·
Subscribe* each participant to be eligible for
discount (as part of registration or beforehand) ·
Prices include GST… If not subscribed, standard fee applies ·
Payment on invoice within 14 days and at least 10 days prior to attendance ·
Venue: Rydges Tradewinds Cairns; Other CBD venues confirmed on
registration ·
Inclusions: Light lunch, refreshments and comprehensive self-coaching
Guide ·
Timing: 8.30 am - 4.30 pm each day CALL
07-4068 7591… Register on-line or FAX/EMAIL completed form Connect
or
Subscribe |
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For
some background articles and tips on handling performance conversations,
see our on-line Topix or
download Conversational Coaching e-zine CC E-News Issue-13...
Feel free to share with colleagues and friends… Can
we do this clinic IN-HOUSE? Yes… All Change Forum
programs can be delivered in-house in standard format or customised to your
needs. So if dates don’t suit or you’d like to incorporate one of our
many clinics into your teambuilding or leadership development initiatives,
why not contact us direct or through our on-line enquiry form to discuss ways
we can help. Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this message to other contacts you have in
your region or networks who are interested in making conversations with
difficult performers a little less tortuous for them and a little bit easier
for themselves. Of
course, if you don’t want further updates about our range
of professional development offerings, please see the remove-me option at the bottom of this email. |
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Cheers… Bill Cropper Director
- The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team learning
programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
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>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
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You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
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