Still Time to tackle tough performance talks with confidence

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Hi! Bill Cropper here with a reminder Ifm running a clinic in your area soon on ways to help you handle tough performance conversations so theyfre less of a challenge for you and a better experience for themc And therefs still places and time for you to join a like-minded group of leaders keen to upgrade the quality of their conversations about performance tooc

HERVEY BAY Dec 1  ROCKHAMPTON Dec 4

MACKAY Nov 21  TOOWOOMBA Nov 28

Other regional locations & dates below

Stay calm, confident and solution-focused with

Winning formulas to tackle difficult Performance Conversations

Letfs face it, lots of us arenft that crash-hot when it comes to conducting these kinds of conversations! We say things that get staff off-side by putting things in negative ways or coming across awkwardly or more harshly than we intend. They get defensive and things heat up as they retreat or retaliate...

Positive Performance Conversations offers you the opportunity to go behind the scenes and explore a targeted set of robust conversation frameworks and formulas that can really help to take the pain out of your performance conversations – whether theyfre tough talks with under-performers or structured support for top performers.

Why not set aside a day to strengthen your leadership toolkit and come along to build-up your conversation repertoire in one of the locations below. Save more when you come along with a colleague... 

And if youfve a group of 10 or more and arrange an in-house clinic for delivery before Easter 2018, youfll be able to send along up to 3 extra participants completely free.

cLook forward to seeing you there!  Cheers, Bill

Positive Performance Conversations

gA very comprehensive, engaging workshop and the toolkit-to-go very useful. I wanted to gain additional skills in managing poor performance and supporting well performing staff to stay motivated and this was a very good program to support this. Ifve already recommended it to a couple of people and I feel much more confident to bring up performance issues after doing this course.h  Lisa B., Rural & Community Health

How do your Performance Conversations measure up?

More of a Productive Pursuit or Pointless Pain?

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you donft. Focusing less on whatfs wrong and more on whatfs expected creates a different emotional climate that enables you to give even difficult feedback in positive, direct and authentic ways that get listened to.

This unique 1-day master class shows you how to handle all varieties of performance conversations with more confidence while making them more personally productive for everyone.  We take you on a step-by-step tour of carefully-crafted footings, frameworks and formulas that will help you take the heat out – for you and them – and turn tough performance talks into constructive coaching conversations. Youfll learn how to:

·     Tackle tough performance conversations in more positive ways

·     Structure your conversation better with our 5 Footings & Frameworks model

·     Deliver difficult feedback that is more esayablef and ehearablef

·     Handle defensiveness – anxiety and other high-pitched emotions

·     Anticipate – objections, excuses, justifications and downplays

·     Stay Focused – keep it on track, clear, frank and fact-based

·     Coach to find solutions – get commitment to goals and actions

More about Performance Conversationsc    Download Course Outline

Why not decide to make your next performance conversations less of a strain and a lot more of a positive experience for everyone!

"Positive Performance Conversations was great and I learnt heaps. The topics and activities were real everyday situations I could relate to. The tools and techniques are very useful and I use them every day now. Bill is great at what he does. He knew exactly what he was talking about, didnft use fancy words I couldn't understand, kept people on topic and kept me engaged the whole day. I'm happy to recommend this program." Aleesha - Queensland Courts Service

Even good performers need considered feedback and doing this well is not as easy as you might think

Read about Treating Top Performers

Tools in our Positive Performance Conversations clinic and Guidebook help you handle conversations with good performers too

Positive Performance Conversations

TOWNSVILLE Nov 15  MACKAY Nov 21

TOOWOOMBA Nov 28

HERVEY BAY Dec 1  ROCKHAMPTON Dec 4

SUNSHINE COAST Feb 5

Is this clinic right for you?

gThought provoking and practical with real steps, good visual examples, clear explanations and tools-practice activities that all helped my learning. A tangible and engaging program that was timely, relevant and extremely practical.h

Trish K,  University of Southern Queensland

This practical program is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. Itfs particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

Registration details on-line...

REGISTER NOW On-Line or by Email

cand boost your leadership success!

Subscribe* and pay lessc  Come along with a colleague – save more!

1-DAY Clinics: [ Full Fee (GST inc) $660 ]  **Subscribe to savec

Extra Savings for SPRING when you Register by November 20!!

      General*:         Single $528 or save more with just $990 for 2 ($495 pp)

      NFP/Schools*: Single $495 or save more with just $924 for 2 ($462 pp)

[ Standard Subscriber Fee $550 pp ]

     Register first, pay on invoice

·        Subscribe* to be eligible for discount or full fee applies (can do with registration)

·        Prices include GSTc Payment on invoice within 7 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue:  Hervey Bay Hotel Pialba; Park Motor Inn Toowoomba; Centrepoint Rockhampton; Southfs Leagues Club Mackay; Other CBD venues TBA on registration

·        Timing: Sessions – 8.30 am - 4.45 pm Please arrive 15 mins prior to register

Register On-line or EMAIL completed Form

 07-4068 7591 or 07-3352 5979

Subscribe or Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads

w YES – We can come to You w

Create a positive performance culture in your organisation!

Give all your leaders a common language, approaches and set of tools to help improve performance outcomes for everyone

cid:image014.png@01D27CA6.0F35DFD0Call Bill on 0429 687 513 or enquire on-line

See full Course Directory for other In-House options for leaders & teams

Why not level the playing field? Your staff also benefit from being able to prepare better for their performance talksc

** Ask about our In-House Sessions for STAFF**

Making Performance Conversations work for YOU

Half-day or full-day sessions – on-site or hosted

cid:image014.png@01D27CA6.0F35DFD0Call Bill on 0429-687 513 to arrange a quote

Look forward to seeing you or your colleagues at this one-of-a-kind clinic and please pass this message on to others in your networks who might be interested in making conversations about performance a little less tortuous for their staff and a fair bit easier for themselves.

 

Cheersc

Bill Cropper

Bill Cropper Director

The Change Forum

Mob: 

Tel:   

Tel:   

Email:

Web: 

+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-3352 5979

billc@thechangeforum.com

www.thechangeforum.com

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

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