Positive
Performance Conversations …tackle tough talks & make poor performance conversations that little bit easier... |
TOWNSVILLE Oct 8, MACKAY NOV 11, ROCKHAMPTON Oct 21 BRISBANE Oct 30 …also in-house on
request... |
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“A quality, ‘value for money’ day - well-prepared and
presented, jam-packed with information and interaction and chances to reflect
on practice. We were provided with an abundance of resources to use before,
during and after which are greatly appreciated .” Alison
Forster, St Mary’s Catholic College, Cairns What’s this about? Tackling
poor performance, as most leaders will tell you, is one of the most commonly
avoided and widely feared species of difficult discussion. Organisations are
packed with performance management guidelines and hand-books, yet there’s
scant help on how to handle the real conversational side. Positive performance
conversations work on a simple principle: focus on future positive
performance rather than past negatives. This 1-day conversations master class takes
you on a step-by-step tour of carefully-crafted footings, frameworks and
formulas to help you deal with difficult performers more competently and
comfortably and make hard performance conversations easier. Stick to the positive
side of negative performance conversations and turn them into mutual
problem-solving and coaching sessions. You’ll learn how to: ·
Tackle tough
performance conversations in more positive ways ·
Structure –
your conversation better with our 5 Footings and Frameworks model ·
Start conversations on a
firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ –
be more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Anticipate –
objections, excuses, justifications and downplays ·
Level – say what
performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions “Along with the Dealing
with Difficult Discussions course which I did earlier, this was one of
the most useful courses I’ve ever attended. I learnt a lot I could
readily apply and tools that of real practical assistance in an area I’ve
previously struggled with. Having the self-coaching guide is fantastic – it is
something I know I will go back to in order to consolidate and build on
concepts I now have an idea about.” Vanessa Richardson,
Darling Downs Health Service Course Features: Take-away one
of our much applauded 100 page self-coaching guides with lots of useful tips
and 25 tools to manage difficult performance conversations better. Complete a
Positive Performance Conversations Scorecard to see how you
handle difficult ones and develop your own personal game-plan to deal with
difficult performance conversations more positively. REGISTER
NOW On-Line, by Email or Fax…
SPRING Special Offer CQ - Register
by OCTOBER 11…!! General: Single
$440 2-places $850 3-places $1210 NFP/Schools: All places $396 ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Seagulls Resort ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am - 4.30 pm each day Register on-line or use the form included in the course Brochure Is this right for
you? This
clinic is for leaders at any level who want to improve the way they handle
performance conversations – especially with difficult or poor performers.
It’s particularly relevant for those who get anxious, irritated or defensive
confronting poor performers or those who want to take a more constructive,
solutions-focused approach. While the focus is mainly on difficult performers,
many principles and tools in Positive Performance Conversations can
also be used to coach, support and encourage good performers too. For some background
articles and tips on handling performance conversations, see our Conversational
Coaching e-zine CC E-News Issue-13 – read on-line or download and share with
colleagues and friends… Look forward to
seeing you at this one-of-a-kind clinic – and please feel free to forward
this message to other contacts you have in your region or networks who are
interested in making conversations with difficult performers a little less
tortuous for them and a little bit easier for themselves. Of course, if you don’t want further updates about our range
of professional development offerings, please see the remove-me
option at the bottom of this email. |
Cheers… Bill Cropper Director
- The Change Forum |
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Call, Email or Enquire On-line The Change Forum is an approved
Queensland Health provider for Leadership Development, Coaching and
Culture Change Services |
Course FEE Includes • Self-Coaching
Toolkit • Lunch
& refreshments VENUE Central
location REGISTER ON-LINE or Phone, Fax or Email |
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