|
|
|
…a roadmap
& tools to convert destructive confrontation into constructive conversation |
|
Get on top of tough talks
– Conversation tools every leader needs ~ SUNSHINE COAST Uni Dec 2-3 ~ BRISBANE now Dec 9-10 Register On-line by Email or Fax ~ Also In-House on Request “Fabulous!
Anyone who has to deal with difficult discussions should do this course.” Georgina M. Q.Health
“An excellent course of
enormous benefit to anyone who supervises/manages staff.” Sandy W. CQIT |
|
|
|
What’s a Difficult Discussion for you? What
do you do when contention, dissension or disruptive behaviour
are getting out of hand? Handling hard issues and contentious conversations is
something all leaders are expected to be able to take in their stride but it
presents most of us with a real test of our conversational and relational
capabilities. And many managers wind up more adept at sidestepping
confrontation than facing it head on. Difficult
discussions don’t need to be daunting! There are ways to cool down the
heat and help you face up to hard talks with more confidence… “I
wanted to investigate if I am actually avoiding or embracing difficult
discussions… A great couple of days that provided ‘workable’ tools and much
to reflect upon… it was the push I needed to
reinvigorate my curiosity and confidence. Excellent, well worth attending.” Daniel
M. Cairns  |
|
…Also still places at IPL
Sunshine Coast Uni… Personal Mastery: Leading with Emotional Intelligence Sunshine Coast Uni
Nov 24-25 …also Brisbane Dec 4-5 Multiple Places for less –
Register On-line or by Email or Fax or CALL 4068 7591 |
|
“Dealing with Difficult
Discussions” takes you on a memorable journey over 2 very full days through
a unique 7-stage model that can help you
navigate your way through troublesome topics more confidently and follow a
methodical, step-by-step approach to resolve differences constructively. We unpack what’s really
going on when talk becomes tense and feelings get fractious and practise a
variety of robust, easy-to-use tools you can use to prepare yourself for
taking the heat out of hard talks. In a safe environment aimed at
building your confidence as well as your conversation toolkit you’ll
learn how to: ·
Decipher the
dynamics of difficult discussions ·
Work out what’s
going wrong in your difficult discussions ·
Identify
common mistakes we make & how to avoid them ·
Rehearse
our unique 7-stage model for difficult discussions ·
Raise tough
topics without raising so much defensiveness ·
Reduce tension
& take the heat out of difficult moments ·
Face
up to feelings – core of difficult discussions ·
Use
formulas to beat discussion blockers like blame ·
Deal more confidently
with difficult conversations ·
Start
and finish well to resolve issues and repair relationships Course
Features: Take-away a 100-page 2nd edition of our self-coaching
guide with 20 tools and lots of tips. Practise our simple 7-stage model for dealing with
difficult discussions and work on re-scripting your own cases. Do our Difficult
Discussions Scorecard to set goals and develop a conversational improvement
plan. [Outline and registration on-line] “A really well-structured
program that made me look at myself as a leader … This clinic has given me
confidence to deal with difficult discussions I have put off in the past and
the techniques I learnt and now use have already made a big change in the way
I approach and deal with issues both at work and in my personal life...” Carol
R. Qld Health Is
this right for you? Difficult discussions come in all
shapes and sizes. This clinic benefits anyone who wants to increase their
conversational mastery and learn specific tools and techniques for handling
different kinds of difficult discussions more confidently and constructively
– managers, team leaders, committee members, project leaders, customer
relations officers, community groups, teachers, facilitators, trainers... “Regardless
of the amount of experience you have, you can always learn to do things
better. I wanted to be confident I could choose the right language to deal
with difficult discussions. This program made me reflect more and
acknowledge my contribution to difficult discussions.”
Karen P. Trinity Bay SHS
REGISTER
NOW On-Line, by Email or Fax… End-of-Year savings… Attend
with a friend for less General (2-day clinic): (GST inc)
Single $770… 2-places $1496… NFP/Schools: (GST inc) Single $660…
2-places $1298… ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: IPL Centre Sunshine Coast Uni; Watermark Hotel Brisbane ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
·
Timing: 8.30 am – 4.30 pm each day CALL
07-4068 7591, Register on-line or
download a form to return by Email/Fax Preview tips on difficult discussions, performance
conversations, emotional intelligence
and more in our on-line FactFiles and e-zine Newsletters at www.thechangeforum.com…
Look forward to working with you on improving your difficult
discussion skills – and please feel free to forward this message to other
contacts you have in your region or networks who want to handle difficult discussions
more competently and confidently... Of course, if you don’t want further updates about our range of professional development offerings, please see
the remove-me option at the bottom of this email. |
|
Cheers… Bill Cropper Director
- The Change Forum |
||||||
|
See our full Course Directory for outlines of our current range of leadership & team learning
programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching Toolkit • Lunch & refreshments VENUE Central location REGISTER ON-LINE or Phone, Fax or Email |
||||
|
>>> Why not let others know... Please forward
to colleagues and
friends
>>> Subscribe to our
mail lists |
||||||
|
You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission. |
||||||
|
>>> Please Confirm your inclusion on our mailing list |
||||||
|
>>> Please Remove Me from your mail list >>> Please Update my contact details |
||||||
|
>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<< © The Change Forum 2014 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591 |
||||||
|
|
||||||