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Dealing with Difficult Discussions
Presented by
Bill Cropper - The Change Forum
Call, Email or Enquire on-line
Tel:   +61-(0)7-4068 7591
Mob: +61-(0)429-687 513
Do you want to cope more confidently with contentious conversations?

CAIRNS  March 17-18

BRISBANE March 10-11  TOWNSVILLE June 6-7

...Deal with disruptive emotions and stay calm, cool and collected?

“Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

Learn how our unique roadmap & tools can help you convert destructive confrontation into constructive conversation

ò Read about  Staying Connected in difficult conversations

Register On-line or CALL 4068 7591…


All leaders are expected to know how to  deal with touchy topics, conflict and contention.

We’re supposed to do it calmly with composure and achieve a workable resolution for everyone.  Fewer of us actually accomplish this with ease and confidence!

Put this 2-day clinic on your to-do list for the New Year...

Dealing with Difficult Discussions delves into what really goes on when talks get tough and ways to take the heat out of tense situations, establish connection, and resolve differences mindfully – using our unique 7-stage model and a set of easy-to-apply conversation tools that can make a real difference in every challenging situation you face.

A very well-presented program with an excellent resource book. The entire program held my interest and I learned an incredible amount from every segment about how to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way.” Lesley W. Gold Coast Health

More 2016 FNQ Events

Download course information through program Title links

Leading Culture Change

CAIRNS – Feb 25-26


Tackling Tough Talks





CAIRNS – March 16


Leading with Emotional Intelligence

CAIRNS – April 14-15


Mindful Leadership

in Action

CAIRNS – May 16-17


See on-line Calendar & course Directory for what’s on 2016

Poorly handled, difficult discussions erode relationships, multiply misunderstandings, detract from performance, turn teams toxic and create even more protracted conflict in workplaces.

“Dealing with Difficult Discussions” takes you on a memorable 2-day journey through a unique 7-Stage Roadmap with robust, easy-to-use tools that can help you navigate your way through troublesome topics more confidently and practise a methodical, step-by-step approach to resolve differences constructively. In a safe environment aimed at building your confidence as well as your conversation toolkit you’ll learn how to:

·       Decipher the dynamics of difficult discussions

·       Work out what’s going wrong in your difficult discussions

·       Identify common mistakes we make &  how to avoid them

·       Rehearse our unique 7-stage model for difficult discussions

·       Raise tough topics without raising so much defensiveness

·       Reduce tension & take the heat out of difficult moments

·       Face up to feelings – core of difficult discussions

·       Use formulas to beat discussion blockers like blame

·       Deal more confidently with difficult conversations

·       Start and finish well to resolve issues and repair relationships

Review Course Outline… Download Course Flyer Register On-line

  “Regardless of the amount of experience you have, you can always learn to do things better. I wanted to be confident I could choose the right language to deal with difficult discussions.  This program made me reflect more and acknowledge my contribution to difficult discussions.”   Karen P. Trinity Bay SHS.

Also coming up from The Change Forum…

Learning to Lead:

Foundations for Leadership

8 key Roles Real Leaders play with crucial lessons that really count for launching your leadership future


Positive Performance Conversations

frameworks and formulas for handling difficult performance conversations better

CAIRNSApril 13


MT ISAMay 11

Building Conversational Confidence

10 SETI Dimensions to raise the relationship and performance potential of your team

CAIRNS – April 18


All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning.  Here’s 5 reasons to choose a Change Forum clinic...

·        Solid learning in a safe, small group environment

·        Practical tools & frameworks for back-at-work action

·        Down-to-earth, hands-on and relevant

·        Comprehensive, easy-to-follow self-coaching guides

·        Serious fun and fantastic facilitation

Enquire on-line, see our on-line Calendar & Directory for other courses, dates & locations


REGISTER NOW On-Line or by Email…  

Small group environment… Attend with a friend for less… 

Dealing with Difficult Discussions – 2-day clinic:

General:        Single $792 or $1540 for 2…

NFP/Schools: Single $693 or $1353 for 2

[Full Fee (GST inc):  $825 pp]

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue: Rydges Tradewinds Cairns; Seagulls Townsville; Other venues advised on registration

·        Timing: 8.30 am – 4.30 pm each day

Register on-line,  EMAIL completed form  or CALL 07-4068 7591

Subscribe or Connect for updates and free downloads


All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

Preview tips on difficult discussions, performance conversations, emotional intelligence and more in our on-line FactFiles and e-zine Newsletters at

Look forward to working with you on improving your difficult discussion skills  – and please feel free to forward this message to other contacts you have in your region or networks who want to handle difficult discussions more competently and confidently...

Either way, your help in sharing this information with staff, colleagues, associates and your wider management, HR and regional networks always greatly appreciated.  You can forward on this message or share through Facebook and LinkedIn...


Bill Cropper

Director - The Change Forum

PS:  If you’d prefer not to receive further information, articles or updates about our range of  professional development offerings – please see the remove option at the bottom of this email.

Bill Cropper - Director






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• Self-Coaching Toolkit

• Lunch & refreshments

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